What to Know about VoIP Business Advantages

December 30, 2022

Computer monitor with headphones

In many businesses, VoIP has surpassed traditional telephony. Because of VoIP’s technological advancements, it has become a need for even small businesses today.

VoIP enables users to make and receive phone calls over the internet. It converts audio into digital packets for transmission via a high-speed Internet connection. VoIP allows you to communicate from everywhere there is an Internet connection.

VoIP solutions have grown in popularity as a result of hybrid and remote working, especially among SMBs in recent years. There are different solutions available for a wide range of applications and organizational sizes, making VoIP a good investment.

Read on to discover more about VoIP business advantages.

VoIP Offers Simply Installation, Administration, and Maintenance

Traditional phone lines are challenging to build and maintain. Without IT skills, VoIP for small businesses is simple to install, manage, and maintain.

The bulk of VoIP software makes telephony management more manageable, especially when adding new users. Web portals make it easier to add, move, and modify system configurations.

VoIP Improves Workflow and Flexibility

VoIP allows telephone equipment and wireless headphones to be integrated with remote conferencing, file sharing, and email. Such versatility and mobility benefit mobile users, especially business travelers. Because long-distance calls are less expensive than cell and landline calls, VoIP saves money.

VoIP Minimizes Business Expenses

Most businesses would complain that installing traditional phone lines is costly. Thankfully, VoIP installation and management for small businesses is less expensive and a more viable option.

Internet voice and video chats are typically free. Meanwhile, calls from a computer to a landline phone can be expensive, although they are substantially less expensive than conventional calls.

VoIP allows employees and departments to communicate freely via PC or VoIP phone. The bulk of VoIP services are invoiced monthly per user, so you only pay for the minutes you use.

VoIP is Scalable

It is difficult to forecast how many phone lines a company will require as it grows. The communications system must be upgraded when new employees, offices, or divisions are added.

Aside from headsets and phones, adding or removing employees from a small business VoIP system is free.

For each newly hired employee, this method inserts a new line. You can reassign or remove a line when an employee departs or transfers. Scaling a VoIP system is straightforward and convenient.

VoIP Offers a Competitive Edge

To compete with larger, more established organizations, a company must accomplish a lot. One example is a cost-effective communication system.

VoIP provides small businesses with cost-effective and practical internal and external communications. SMBs may interact with new clients at little to no expense, as well as with partners and customers over long distances, keeping their global competitiveness.

VoIP Increases Overall Staff Productivity

VoIP technology can boost your company’s efficiency by allowing users to plan virtual meetings, engage in international phone conferences, and share essential business documents via audio and video calls.

The voice quality of VoIP for small businesses is catching up to that of traditional phone calls. Because calls are rarely distorted, lost, or sluggish, VoIP is a solid alternative for organizations all around the world.

VoIP Has a Variety of Call Functions

Users anticipate many call functions from landlines. Call transfer, hold, forwarding, call hunt, auto-attendant phone menus, conference calling, and other features are available with VoIP for small enterprises.

Businesses must choose the best-hosted VoIP solution for their needs. Choosing VoIP over traditional telecommunications for a small business does not jeopardize call functionality.


In today’s day and age, businesses of all sizes must engage in technological advancements to get ahead of their respective competitors. After all, competition is steep. With VoIP, your small business can thrive and succeed in its industry.

Are you looking for VoIP solutions in New Jersey? Rivell is here to provide you with the services that your business needs. Contact us today to learn more!

Written By

Picture of Ryan Van Laeys

Ryan Van Laeys

Ryan is the Chief Technology Officer at Rivell, a leading provider of managed IT services, cloud solutions, VOIP, and more. With over 30 years of experience in the IT field, Ryan is an author covering key IT services including IT challenges & tips, cybersecurity, and cloud solutions for all businesses.

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