Best VoIP Phone Services in New Jersey
Dena Prinkey
Rivell (ryan) was extremely helpful in solving a computer issue that I had. Very attentive, responsive and effecient. He cleared up the issue and debugged my laptop. Highly reccomend Rivell.
Robert Dovi
Rivell- Managed IT Services is fantastic to work with. They respond in a timely manner and keep our equipment operational.
Keith Trimble
Rivell is the best IT service around. I couldn’t be happier with the staff and the services they provided.
Elizabeth McDermott
Ryan goes above and beyond to help his clients. He is patient and extremely helpful. Go with Rivell!
Charlotte Rudolph
The Rivell team is amazing, issues are addressed and resolved in a timely manner!!
Ryan goes above and beyond to help his clients. He is patient and extremely helpful. Go with Rivell!
Brandi Adler
I cannot say enough good things about Ryan and all the guys. They are always a phone call/email away. Their time management is phenomenal.
mike romano
After years of trying to find an IT company that could meet our firm's needs, we retained Rivell and I cannot say enough about the company's expertise and prompt service.
What is VoIP?
Some advantages of VoIP phone services include:
- Ease of access by being able to use a computer as your phone.
- Being able to multi-task while taking a call
- Features and services that are not generally offered by traditional phones
- Being able to significantly save on money when switching from a landline to a VoIP
- Flexibility and Mobility: Make and receive calls from anywhere with an internet connection
- Integration with Software and Applications: Seamless integration with CRM systems and collaboration tools
- Ease of Installation and Maintenance: Simple setup and remote configuration
- Business Continuity: Resilience during power outages and disasters
- Enhanced Call Quality: High-definition voice for crystal-clear conversations
Why VoIP Matters?
At its core, voice‑over‑Internet‑Protocol (VoIP) technology uses your broadband connection (instead of a traditional landline) to make and receive calls, which is a big deal for businesses, being among the key advantages:
Lower cost: Because voice calls travel over the Internet, both fixed and international calling become much less expensive.
Flexibility and mobility: Employees can use phones, computers or mobile devices—so long as they have an Internet connection.
Scalability: Adding new users or lines doesn’t require extensive wiring or hardware changes.
Feature‑rich: Modern systems provide auto‑attendants, call recording, analytics, integration with CRM tools, video calls, etc.
Because of all these benefits, many businesses looking for reputable VoIP phone providers, are switching away from legacy systems toward cloud‑based models.
The Business Case: Why switching makes sense
When you dig into the research, you’ll see that switching to a modern voice system via internet brings measurable benefits.
Cost savings
By shifting to an online calling system, businesses often reduce their communication expenses substantially. Studies suggest cost cuts of up to 50‑75% for some organizations.
Improved productivity & customer experience
Think about this: A call is routed intelligently, voicemail is transcribed, calls can be forwarded to a mobile device when someone’s out of office, analytics give insight into call flows, and the system integrates with other business apps. This isn’t possible—or at least not easily—with a traditional landline setup.
Remote work and hybrid office support
With teams spread out or working from home, the value of a system that isn’t tied to physical phone lines becomes clear. A good business Internet phone service provider enables employees to stay connected anywhere.
Future‑Proofing
Traditional public‑switched telephone networks are gradually being phased out in many regions. Choosing a modern system via an established VoIP provider helps avoid being left behind.
What to look for when selecting a provider
When you’re evaluating VoIP phone companies or VoIP service providers, here are some key criteria to compare:
Call quality & reliability: It depends heavily on your internet connection, but the provider should guarantee uptime, low latency, and good voice clarity.
Features and integrations: Does the system include auto‑attendant, call analytics, CRM integration, video conferencing? Do you pay extra for each?
Scalability & flexibility: Can you add/remove lines easily? Are there multi‑location or remote user support features?
Cost structure: Review the monthly fees, per‑user costs, international call handling, hardware costs (if any), contract terms.
Support & service level: If something goes wrong, how responsive is the provider? Do they offer failover options?
Security & compliance: Since calls are Internet‑based, what protections are in place (encryption, redundancy, data backup)?
Provider reputation and longevity: The best VoIP phone providers typically have a strong track record. A look at independent reviews and industry guides helps.
Common challenges & how to mitigate them
No system is without potential issues. When dealing with VoIP phone services, here are some typical pitfalls and how to address them.
Poor internet connection: Because voice runs over your data network, if bandwidth is insufficient or your service experiences frequent jitter or latency, call quality suffers. Solution: upgrade your internet link, segment voice traffic, use QoS (Quality of Service) on your network.
Power/internet outage vulnerability: If your office loses power or Internet, so does your phone system. Mitigation: choose a provider with failover options (e.g., calls rerouted to mobile), have a backup Internet link or UPS.
Emergency call tracking (E911): Because calling is IP‑based, location information can be ambiguous. Ensure your provider supports proper emergency‑call routing.
Security risks: As with any Internet service, voice traffic can be exposed to threats like phishing, spoofing, or denial of service. Choose providers with encryption, monitoring and strong procedures.
Change management: Staff may resist change; training is key. Also, ensure legacy systems (fax machines, elevators, alarms connected to phone lines) are addressed in migration planning.
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Wrapping it Up:
Switching to a modern voice system through an Internet‑based phone service is no longer a luxury; it’s becoming a requirement for businesses that want agility, cost control, remote‑capability and growth. By partnering with the right VoIP service provider, you can:
Replace your legacy system with a more flexible, feature‑rich platform
Support your teams no matter where they are located
Scale up or down without wiring or heavy infrastructure investments
Improve customer‑call handling and responsiveness
Better align your communications costs with your business model
If you’re ready to move forward, your next steps should be: assess your current and future communication needs; evaluate Internet connectivity and internal network readiness; shortlist a few leading providers; request demos; plan your rollout; and train your team for the new system.
Rivell : NJ VoIP phone system installation, management, and expert support
Whether you’re looking to upgrade your VoIP business phone service in New Jersey, explore new options, or facing technical difficulties with your current VoIP service, Rivell is your trusted partner. We offer expert business phone system installation and have a team of experienced business phone installers near you to provide prompt and reliable assistance. Whether you want to enhance your communication capabilities or simply learn more about VoIP, Rivell is here to help!
Our IT team is armed with the skills and expertise to get your whole New Jersey office up and running with VoIP in a day or less. With an emphasis on putting the client first, we will ensure your new VoIP service meets the demands of your growing business!
Rivell prides itself on maintaining a 99.9% client retention rate with state and local government clients.
We believe it’s a testament to the level of service we provide, along with the positive, professional relationships we’ve built with our clients over 25 years.
We encourage any of our potential customers to reach out to our current clients to ask them about their experience with Rivell. We’re confident you’ll hear nothing but positive feedback, which we hope reassures you that Rivell is a great selection for a solid IT service provider.
Frequently Asked Questions
1. How quickly can I set up VoIP for my business?
Most VoIP systems are ready in hours to a couple of days, depending on the number of users and devices. Setup is usually straightforward with minimal equipment.
2. Can VoIP handle multiple calls at once?
Yes. VoIP supports simultaneous calls, ideal for busy teams and high call volumes.
3. Do I need special internet for VoIP?
A stable broadband connection with enough bandwidth ensures clear, uninterrupted calls. Most standard business internet plans are enough.
4. Can I use VoIP on mobile and desktop?
Absolutely. VoIP works on smartphones, tablets, and computers through apps.
5. What features come with VoIP?
Common features include voicemail-to-email, call forwarding, auto-attendant, call recording, and conference calling, and easy scalability for growing teams.
6. How does VoIP save money for businesses?
It reduces costs by eliminating traditional lines, lowering long-distance fees, and consolidating communication tools into one system.
We believe in connecting people, stay connected 24/7 with Voip Office!
