NOW HIRING! – Computer Technician

Job Posting: Computer Technician
Location: Sewell, New Jersey
Position Type: Full-Time

About Rivell:
Rivell is a reputable Managed Services Provider (MSP) based in Sewell, New Jersey, specializing in providing comprehensive IT solutions to businesses across various industries. We foster a collaborative and supportive work environment, offering competitive compensation and opportunities for career growth.

Summary: As a Computer Technician at Rivell, you will provide technical support to clients, diagnose and resolve hardware and software issues, and ensure the smooth operation of their IT systems.

Job Responsibilities:
  • Provide technical support to clients via phone, email, or onsite visits, addressing hardware, software, and network-related issues.
  • Install, configure, and troubleshoot desktops, laptops, printers, and peripherals.
  • Perform hardware repairs and upgrades, such as replacing faulty components or installing memory and storage upgrades.
  • Install and configure operating systems and software applications according to client requirements.
  • Document support tickets, resolutions, and troubleshooting steps in the ticketing system.
  • Assist in the setup and deployment of new IT equipment and systems.

Hours of Work:
 Typically 8am to 4pm

Overtime Expectations:
  • No required but appreciated as needed without additional compensation
Travel Requirements:
  • Occasional travel may be required for onsite client visits or installations.
On-Call Responsibilities:
  • Rarely for urgent technical issues, less than three times per week.
Special Conditions or Requirements:
  • Strong technical troubleshooting skills, customer service orientation, and the ability to work independently or as part of a team.
Success Criteria:
  • Success in this role is measured by the timely resolution of client issues, high levels of customer satisfaction, and effective communication and collaboration with internal teams.
  • Reports to the IT Support Manager or Technical Team Lead.
  • Associate degree or technical certification in Information Technology or related field preferred
  • CompTIA A+ certification or equivalent experience
  • Experience providing technical support in a helpdesk or service desk environment
  • Strong knowledge of Windows operating systems, hardware troubleshooting, and software applications
  • Excellent communication, problem-solving, and customer service skills
How to Apply:
Interested candidates are invited to submit a resume, cover letter, and copies of their certifications.

Rivell is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us at Rivell!
Job Category: Technician
Job Type: Full Time
Job Location: NJ Sewell

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