Privacy Policy

Learn how our tailored solutions, expert team, and dedication to excellence have driven success across industries. From Managed IT services to cutting-edge IT solutions, Rivell is your trusted partner for all your technology needs.

SUMMARY OF KEY POINTS

This summary provides key points from our Privacy Notice. You can find more details about any of these topics by using the table of contents below to locate the relevant section. What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us, the choices you make, and the products and features you use. Do we process any sensitive personal information? We do not process sensitive personal information. Do we collect any information from third parties? We do not collect any information from third parties. How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, ensure security and fraud prevention, and comply with law. When and with whom do we share personal information? We may share information in specific situations and with specific third parties as outlined below. How do we keep your information safe? We implement appropriate organizational and technical security measures. However, no method of transmission over the Internet is 100% secure. What are your rights? Depending on your location, you may have certain rights regarding your personal information. How do you exercise your rights? You can submit a data subject access request or contact us directly.

1. WHAT INFORMATION DO WE COLLECT?

Personal Information You Disclose to Us

We collect personal information that you voluntarily provide to us when you:
  • Request information about our Services
  • Participate in activities on the Services
  • Contact us directly
Personal information may include:
  • Name
  • Phone number
  • Email address
All information provided must be true, complete, and accurate.

Information Automatically Collected

We automatically collect certain information when you visit or use our Services. This may include:
  • IP address
  • Browser and device characteristics
  • Operating system
  • Language preferences
  • Usage data and activity logs
  • Device information
  • Location data (where permitted)

2. HOW DO WE PROCESS YOUR INFORMATION?

  • Provide and deliver requested services
  • Respond to inquiries and provide support
  • Send administrative information
  • Request feedback
  • Send marketing communications (you may opt out at any time)
  • Deliver targeted advertising
  • Protect our Services and prevent fraud
  • Analyze usage trends
  • Improve marketing effectiveness
  • Protect vital interests and prevent harm

3. LEGAL BASES FOR PROCESSING

  • Consent
  • Performance of a Contract
  • Legitimate Interests
  • Legal Obligations
  • Vital Interests 

4. WHEN AND WITH WHOM DO WE SHARE YOUR INFORMATION?

  • Business transfers (merger, acquisition, sale of assets)
  • Service providers under contractual agreements
We do not sell personal information.

Rivell Support SMS and MMS privacy

For support messaging, Rivell collects the name, email address, mobile number, messages, and consent choices you provide. We retain the consent disclosure version and submission details, such as the time and IP address, to document your messaging preferences. We use this information to respond to support requests, provide ticket updates, coordinate service appointments, and honor opt-out requests. This support messaging program does not send marketing messages.

Rivell does not sell, rent, or share consumer personal information with third parties for marketing or promotional purposes. Phone and mobile number information will not be shared with third parties or affiliates for marketing or promotional purposes. The information-sharing categories described above exclude text messaging originator opt-in data and consent. Text messaging opt-in data and consent will not be shared with any third parties.

You can withdraw messaging consent by replying STOP, calling (609) 422-5900, or contacting [email protected]. Review our Support Messaging Terms for program details.


5. COOKIES AND TRACKING TECHNOLOGIES

  • Maintain site functionality
  • Analyze site performance
  • Improve user experience
  • Deliver targeted advertising

6. HOW LONG DO WE KEEP YOUR INFORMATION?

We retain personal information only as long as necessary to fulfill the purposes outlined in this notice.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

We use appropriate technical and organizational security measures, but no system is 100% secure.

8. DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly collect data from individuals under 18 years of age.

9. WHAT ARE YOUR PRIVACY RIGHTS?

  • Access your personal data
  • Correct inaccuracies
  • Delete your data
  • Restrict processing
  • Data portability
  • Withdraw consent
  • Opt out of marketing
Email: [email protected]  

12. DO WE MAKE UPDATES TO THIS NOTICE?

We may update this Privacy Notice periodically.

13. CONTACT US

Rivell, LLC 900 Hollydell Ct. Sewell, NJ 08080 United States Email: [email protected]  

14. REVIEW, UPDATE, OR DELETE YOUR DATA

You may request access to, correction of, or deletion of your personal information by contacting us at [email protected].